Review Management Software

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PRIVACY POLICY

PRIVACY POLICY OF "Review Merlin";


Dear Interested Party, "Review Merlin";. has great respect for the privacy of Users.


The data that may be communicated through the Site will be treated with the utmost care and with all the tools necessary to ensure their security, in full compliance with current legislation placed to protect the confidentiality of data.

We wish to inform you that the "European Regulation 2016/679 on the Protection of Individuals with regard to the Processing of Personal Data and on the free movement of such data" (henceforth  Regulation" or "GDPR") provides for the protection of  individuals with regard to the processing of data of a  personal nature as a fundamental right. Therefore, pursuant to Article 13 of the GDPR, we would like to  inform you of the following.

1. WHAT IS "Review Merlin"; AND HOW IT WORKS "Review Merlin" offers its users a software platform called "Review Merlin", accessible through the website  of the same name which,  through a series of features and interactions with external providers, allows Customers to:
(a) Centrally manage the  reviews of their end customers, also selecting a carousel of the best reviews that they can display on their landing pages;
b) Actively communicate with end customers in order to request the opportunity to review the venue and/or product/service purchased;
c) Monitor the progress of reviews and scores (or "ratings"), which will also be aggregated among the various service providers;
"REVIEW MERLIN", in accordance with the GDPR Regulations, acts as: - Data Controller, with respect to the data of Users  who own businesses of various kinds and/or further business activities (hereinafter "Merchants") and
browsing data, in particular the data referred to in points a) and b) of Article 2
of this Policy.
- Processor for the data of end customers (i.e. those who review the Merchant's
business) conferred by Merchants in the context of requesting, creating and
organizing reviews. The processing carried out by "REVIEW MERLIN" in relation
to these categories of data is governed by the Data Processor Addendum"

pursuant to Article 28 of the Regulations. The Addendum constitutes an integral
part of the contractual relationship between "REVIEW MERLIN" and The
Merchant, together with this notice and the terms and conditions.
"REVIEW MERLIN" does not use the data provided by Merchants for its own
purposes, such as marketing, market research, communication to third parties,
or dissemination. It is understood that Merchants ensure that end customers
have been adequately informed that their data will also be processed through
external data processors and, in particular, by "REVIEW MERLIN".

2. GLOSSARY
"Addendum" is the document that governs the relationship between the
Merchant and "REVIEW MERLIN" regarding privacy. "Personal Data" means any
information concerning an identified or identifiable natural person, with
particular reference to an identifier such as a name, an identification number,
location data, an online identifier, or one or more characteristic elements of his
or her physical, physiological, genetic, mental, economic, cultural, or social
identity.
"REVIEW MERLIN" is the company "Fresh Generation UK limited " - " Sharp project,
Manchester M40 5BJ" - Mail:"sales@reviewmerlin.co.uk"
"Processor" the natural person, legal entity, public administration and any other
entity that processes personal data on behalf of the Controller.
"Controller" the natural or legal person, public authority, service or other body
which, individually or jointly with others, determines the purposes and means
of the processing of personal data and the instruments adopted, including
security measures.
"User(s)" and/or "Customer(s)" "Data Subject(s)" the individual who visits the
website "www.reviewmerlin.co.uk" and uses the service, i.e. the one to whom the
Personal Data refers who, unless otherwise specified, coincides with the Data
Subject.
3. CATEGORIES OF DATA
The Controller collects directly from its Users, Personal Data and other
information as part of the online registration processes on the website
"www.reviewmerlin.co.uk", in order to provide the services requested by Users
(typically these are data such as e-mail address, first name, last name, contact
telephone number of a contact person).

The subject of processing may be personal data of Users such as:
a. Data provided in the basis of registration and the data necessary for
payment.
"REVIEW MERLIN" will process personal data necessary to register properly on
the site to allow access to the platform and the use of related services. This data
is provided directly by the Data Subject and may include personal data and
contact details, including but not limited to first name, last name, date of birth,
e-mail address and telephone number. "REVIEW MERLIN" will also process data
necessary for the payment of non-free services by the registered User,
including any billing information. If the User authorizes it, or through the use of
cookies, "REVIEW MERLIN" may store authentication or payment and billing
data, which the User may delete at any time and will be used only for the
purposes of contract performance.
b. Automatically collected data.
The computer systems and applications dedicated to the operation of the
"REVIEW MERLIN" website detect, in the course of their normal operation,
certain data (the transmission of which is implicit in the use of Internet
communication protocols) potentially associated with identifiable users. The
data collected include the IP addresses and domain names of the computers
used by Users connecting to the site, the addresses in URI (Uniform Resource
Identifier) notation of the resources requested, the method used in submitting
the request to the server, the size of the file obtained in response, the
numerical code indicating the status of the response given by the server
(successful, error, etc.. ) and other parameters regarding the operating system,
browser and computer environment used by the user, name of the internet
service provider (ISP), date and time of visit, web page of the visitor's origin
(referral) and exit.
c. Data provided voluntarily by the User.
The voluntary and explicit sending of electronic mail to the addresses indicated
in the different access channels of this site does not imply a request for consent
and involves the acquisition of the sender's address and data, necessary to
respond to requests, as well as any other personal data included in the
message. These data are understood to be voluntarily provided by the User at
the time of the request for the provision of the service. By entering a comment
or other information, the User expressly accepts this document, and in
particular agrees that the contents entered may also be freely disseminated to
third parties. On the contrary, specific summary information will be reported or

displayed on the pages of the site set up for particular services on request
(forms). The user must therefore explicitly consent to the use of the data in
these forms in order to send the request.
d. Data processed as Data Processors.
"REVIEW MERLIN" processes the data provided by Merchants as a data
processor and in accordance with the requirements contained in the
Addendum. In particular, "REVIEW MERLIN" guarantees to comply with the
instructions of the Merchant and not to use such data for its own purposes,
such as marketing, market research, communication to third parties or
dissemination.
e. Cookies.
The site uses cookies. The data collected through cookies may be used to access
parts of the site or for statistical purposes or to make the browsing experience
more pleasant and more efficient in the future, trying to assess user behavior
and to modify the proposition of offering content according to their behavior.
For more information visit here "www.reviewmerlin.co.uk."
f. Plug-ins.
The site also incorporates/incorporates social media plug-ins and/or buttons to
enable easy sharing of content on your favorite social networks. Such plug-ins
are programmed not to set any cookies when you access the page, to safeguard
your privacy. Eventually cookies are set, if so provided by the social networks,
only when the user makes actual and voluntary use of the plug-in. Keep in mind
that if the user browses while being logged into the social network then he/she
has already consented to the use of cookies conveyed through this site at the
time of registration with the social network. The collection and use of
information obtained by means of the plug-in is governed by the respective
privacy policies of the social networks, to which please refer.
4. SOURCEOFPERSONALDATA
Personal data held by the Owner are collected directly from the Data Subject.
End-customer data are uploaded by Merchants as part of the use of services.

5. PURPOSEDATA PROCESSING AND LEGAL BASIS
The processing of Users' data has the following purposes and legal basis:
1. Registration and access to services
Purpose: authentication and use of the site. Legal basis: contractual fulfillment.
2. Payment processing.

Purpose: access to certain purposes of the service. Legal basis: contractual
fulfillment.
3. Storage of Users' payment data.
Purpose: to speed up the purchase process. Without consent, nothing will be
stored. Legal basis: consent of the User.
4. Communication to business partners and/or third parties
Purpose: Communications for marketing, promotional and/or commercial
purposes. Legal basis: consent of the User.
5. Newsletter
Purpose: to send e-mail about news and topics of interest. Legal basis: consent
of the User.
6. Sending direct marketing communications
Purpose: updates on the Owner's products and services. Legal basis: legitimate
interest of the Owner.
7. Service maintenance and improvement.
Purpose: Use of aggregated and anonymous data to improve the service. Legal
basis: legitimate interest of the Owner.
8. Detecting or preventing fraudulent activities.
Purpose: To detect, prevent or stop fraudulent activities on the site. Legal basis:
legitimate interest of the Owner and legal obligation.
9. Compliance with court orders Purpose: to comply with legal obligations.
Legal basis: legal obligation.
10. Accounting records.
Purpose: to comply with legal obligations. Legal basis: legal obligation.
11. Automatically collected data.
Purpose: to ensure and improve the web browsing experience. Legal basis: the
legitimate interest of the Data Controller.
12. Data voluntarily provided by the User,
Purpose: is the purpose inherent in the request to enter that data. Legal basis:
consent of the User.
13. For cookies and plug-ins: see the cookies policy by clicking here
"www.reviewmerlin.co.uk/legal".
The provision of personal data for the purposes referred to in point 1 and 2 of
this article is necessary to allow you to register on the platform and to conclude
the contract. Therefore, in the absence of the aforementioned data, you will not
be able to use our services.

Consent for the purposes referred to in point 3, 4 and 5 is optional and does not
entail any negative consequences for Users' experience.

6. DATA RECIPIENTS
To the extent relevant to the stated processing purposes, Users' data may be
disclosed to partners, consulting companies, private companies, third-party
technical service providers, hosting providers, IT companies, communications
agencies.
If the suppliers process personal data on behalf of the Data Controller, they will
be appointed as data processors ex art. 28 GDPR.

7. DATA TRANSFER TO A THIRD COUNTRY
The "REVIEW MERLIN" website may share some of the data collected with
services located outside the European Union area. In particular, through social
plug-ins and the Google Analytics service. The transfer is authorized and strictly
regulated by Article 45, paragraph 1 of the EU Regulation 2016/679, so it does
not require specific authorizations.
8. PERIODOFCONSERVATION
According to the principle of storage limitation (art.5, GDPR), the verification of
the obsolescence of the stored data in relation to the purposes for which they
were collected is carried out periodically.
In particular:
(a) automatically collected data are processed, for the time strictly necessary,
for the sole purpose of
derive statistical information on the use of the site and to check its regular
operation,
also for security purposes or according to the deadlines stipulated by legal
regulations;
b) the data voluntarily provided by the user will be kept for a period of time not
exceeding the achievement of the purposes for which they are processed or
according to the deadlines provided by the
legal regulations.
9. RIGHTS OF THE DATA SUBJECT
The Data Subject always has the right to request from the Data Controller
access to his/her data, rectification or erasure of data, restriction of processing

or the possibility to object to processing, to request data portability, to revoke consent to processing by asserting these and other rights under the GDPR by simple communication to the Data Controller. The Data Subject may also lodge a complaint with a supervisory authority.
The Interested Party may forward these requests to the following e-mail address: "SALES@REVIEWMERLIN.CO.UK" 10.DATA  ROCESSING METHODS.

The personal data provided by the Users will be subject to processing operations in compliance with the  forementioned regulations and the obligations of confidentiality that inspire the activity of the Data Controller. The data will be processed both with computer tools and on paper media as well as
on any other type of suitable media, in compliance with the adequate security measures pursuant to Article 5 par. 1 letter F of the GDPR.

11.FINAL NOTES AND WAY OF UPDATING
The information is provided only for the "REVIEW MERLIN" website and not also for other websites that may be consulted by the user through links contained in this site. The policy may be subject to change due to the introduction of new legislation in this  regard, therefore the User is invited to periodically check the Privacy Policy in order to be updated on the latest legislative changes.